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Refund Policy for Tasneem Care Ltd.
At Tasneem Care Ltd., we strive to ensure that our customers are satisfied with their purchases. If you are not entirely satisfied with your purchase, we’re here to help.
1. Returns
– You have 14 calendar days to return an item from the date you received it.
– To be eligible for a return, your item must be unused and in the same condition that you received it.
– Your item must be in the original packaging.
– Your item needs to have the receipt or proof of purchase.
2. Refunds
– Once we receive your item, we will inspect it and notify you that we have received your returned item.
– We will immediately notify you on the status of your refund after inspecting the item.
– If your return is approved, we will initiate a refund to your credit card (or original method of payment).
– You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
3. Shipping
– You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
– If you receive a refund, the cost of return shipping will be deducted from your refund.
4. Contact Us
If you have any questions on how to return your item to us, contact us at [[email protected]].
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately for assistance. We will work with you to replace the item or issue a refund as quickly as possible.
6. Non-Refundable Items
– Gift cards
– Downloadable software products
– Some health and personal care items
7. Sale Items
– Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.
8. Exchanges
We do not offer exchanges. If you need a different item, please return your item and place a new order.
9. Refunds Without Returns
In some cases, we may issue a refund without requiring a return. This decision will be made at our discretion based on the circumstances.
10. Policy Changes
We reserve the right to update or change our refund policy at any time. Any changes will be posted on this page.
11. Data Controller
The data controller responsible for our refund policy is Tasneem Care Ltd.
12. Contact
If you have any questions about our refund policy, please contact us at [[email protected]].
